- Recorded 20 February, 2025
-
Chris Smyth, EGM Customer Operations
ZEN Energy -
Harj Chand, Managing Director
Ignite Data Solutions -
Emily Kucukalic, Managing Director
BNY
Following our industry event in December last year, ZEN Energy’s EGM Customer Operations Chris Smyth, joins us online too provide his deep insights across executive leadership and lessons learned along his journey, along with the story of how his team built a scalable data platform that continues to deliver capabilities and insights for the fast-growing renewable energy retailer.
00:00 – 02:25 – Introduction
02:26 – 10:05 – An overview of Chris’ career and roles at ZEN Energy
10:05 – 19:00 – The data journey and how Ignite enabled ZEN to scale for success
19:01 – 23:54 – How ZEN’s data capabilities changed with growth
23:55 – 30:30 – How Ignite gave ZEN confidence in its data, platform and processes to then go out on their own
30:31 – 33:25 – Picking a platform: why unification of data was the focus for ZEN and what that has enabled
33:25 – 38:30 – How Ignite’s architecture established at day one has enabled scaling
38:31 – 40:00 – ZEN’s platform as a talent magnet
40:01 – 43:11 – Getting the platform business case approved at ZEN’s infancy
43:12 – 47:15 – Chris’ biggest lessons learnt from his time so far at ZEN
47:16 – 50:15 – Finding a balance for your analytics function
50:15 – 52:34 – How to articulate the “plumbing problems” to those without data awareness
52:35 – 54:52 – The horizon for the Horizon Platform: ZEN’s next steps in its continued data evolution
...The support we got from outsourcing, the analytics itself, their view on what was happening in the energy market, what technology was out there, defining our architecture and helping us with our data strategy was invaluable.
Platform Manage + Grow
Ensure your platform’s stability and scalability while you develop your next data capabilities.
