Customer Success Manager

The Role

Your primary mission will be to guarantee that the business follows through on its commitments. In this role, you will be instrumental in leading the delivery teams to achieve success by orchestrating schedules, resources, people, and processes to fulfil their customers’ objectives.

You will collaborate closely with your team (aka your crew) and fellow leaders to oversee engagement delivery, establish efficient timelines, monitor progress, address any roadblocks, and maintain transparent communication and status reporting.

In this role, your primary objectives will revolve around four key pillars:

  • Drive Revenue Growth: Your efforts will contribute to helping Ignite achieve its budgeted revenue, ensuring the company’s financial success.
  • Uphold Brand Commitments: You’ll play a vital role in maintaining their brand promises, safeguarding their reputation for being a joy to work with.
  • Successful Project Delivery: Your responsibility will extend to ensuring that projects are delivered and accepted by clients, fostering satisfaction and trust.
  • Talent Development: Another important aspect of your role will be retaining and nurturing high-performing employees, and cultivating a motivated and effective team.

The Why

Aside from the fantastic remuneration starting at $140K + incentives, the ability to work from anywhere and that you’ll be repping a genuinely respected business, the list of attractors is too long to itemise here – but just to tickle your fancy, you’ll have access to…

  • Exciting projects – Get ready for an exhilarating journey as you work on diverse client engagements utilising the latest cloud technologies;
  • Unique services – Be prepared to lead and enhance Ignite’s unique services and even innovate new ones;
  • Lead, develop and grow – As a leader, you will have the privilege of nurturing the current team of talented data scientists and engineers while also contributing to the development of future talent through the Monash Industry Experience Programme, that Ignite has partnered with for over 8 years;
  • Investment in learning and development – via a learning curriculum to enhance your professional, technical, and industry skills;
  • Access to Ignite’s ScaleUp coach – and participation in their ScaleUp program, facilitating your entrepreneurial growth;
  • Profit share, birthday day-off, and much more!

The Requirements

Well, you’ll more than likely have 3+ years’ experience account managing or providing CSM services in the Data and Analytics sector – even better if that’s been to the utilities, energy, or agriculture sectors. That, and people are likely to describe you as:

  • Smart, with strong commercial acumen;
  • Energetic and outcomes-focused;
  • Quietly assertive – maybe a ‘iron fist in a velvet glove;
  • A people-person first and foremost, with high EQ;
  • Appreciative of policies and procedures – yet you challenge the status quo;
  • Striking a balance between optimism and healthy caution;
  • Decisive;
  • Comfortable being held accountable – and holding others accountable;
  • Action-oriented – you generate momentum and cadence;
  • Data-informed yes, yet tuned in to people.

Apply Now

Interested? You know you are right? So, why not submit your details below, give us a few details about you, answer a few role-related questions and do a quick 10-minute self assessment which will give us insights into your ideal work culture – and we’ll be in touch! No resume or cover letter needed.

EVERY application will be acknowledged. EVERY applicant will be advised the outcome of their application.

Ignite Data is an equal opportunity employer and we encourage applications from all people who believe they have the right blend of experience and character.

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