Ignite is committed to protecting the privacy of personal information obtained through its operations as a data solutions services consultancy and to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principals (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including:

  • enquiries from clients
  • the provision of data solution professional services and other similar business activities
  • marketing services
  • human resources
  • correspondence by telephone
  • correspondence by email
  • via our website
  • from your website
  • from media and publications
  • from other publicly available sources
  • from cookies
  • from third parties

We collect your Personal Information for the primary purpose of providing our services to you and providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or

disclosure. You may unsubscribe from our mailing/marketing lists at any time by emailing communications@ignitedata.com.au.

How we collect personal information

As much as possible, Ignite only collects personal information that has been directly provided to us by our clients or prospective clients, our suppliers or potential suppliers, our employees or potential employees, or is otherwise available in the public domain where this information will assist us with the provision of services to our current and prospective clients. Information may have been provided verbally or in writing (including by email or through web forms).

Ignite may from time to time collect personal information from alternative sources. Some examples of these alternative collection events are:

  • when we collect personal information about you from third parties;
  • personal information collected from your business card;
  • when we collected personal information about you from a referee provided by you on an application made with us;
  • when we collect information from you in order to provide you with services, a quote for services or our invoices in relation to services rendered;
  • when we collect personal information about you when you register to attend or attend an event; or
  • when we collect personal information about you from publicly available sources including but not limited to social media platforms (such as LinkedIn, Facebook, Twitter, Google, Instagram etc.).

Unsolicited information

In the event Ignite collects personal information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by Ignite (in its absolute discretion) that the personal information is not required, we will destroy the information or ensure that the information is de-identified.

In the event that the unsolicited personal information collected is in relation to potential future employment with Ignite, such as your CV, resume or candidacy related information, and it is determined by Ignite (in its absolute discretion) that it may consider you for potential future employment, Ignite may keep the personal information on its human resource records.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

How we use your personal information

Ignite may at times use and disclose personal information about an individual for the “primary purpose” of collection (i.e. the dominant or fundamental purpose for which that information is collected).

As well as abovementioned purposes, that “primary purpose” includes facilitating our internal business processes, communicating with clients, prospective clients and other external parties, providing ongoing marketing information about our services, complying with our legal obligations and dealing with enquiries and complaints.

Sensitive information

Sensitive information is a subset of personal information. It means information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, criminal record or health information.

Sensitive information will only be used by Ignite:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent
  • Or where required or authorised by law

Disclosure of personal information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at management@ignitedata.com.au. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Last updated: 23 November 2023