Privacy Policy

Privacy Policy

Purpose

Ignite Data Solutions is committed to protecting the privacy of personal information obtained through its operations as a data solutions consultancy and providing quality services to our clients. This Privacy Policy outlines our ongoing obligations in relation to how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.


What is Personal Information and why do we collect it?

Personal Information refers to information or an opinion that identifies an individual. Examples of personal information we may collect include:

  • Names
  • Addresses
  • Email addresses
  • Phone numbers

We collect personal information for purposes including, but not limited to:

  • Responding to client enquiries
  • Providing data solutions and consultancy services
  • Marketing and business development
  • Employment and recruitment
  • Internal record keeping and administration

We may also collect personal information for secondary purposes closely related to the primary purpose where you would reasonably expect such use.


You may opt out of receiving marketing communications at any time by contacting: communications@ignitedata.com.au.

How we collect personal information

Where possible, Ignite Data Solutions collects personal information directly from individuals, including:

  • Through phone or email communication
  • When you submit web forms or visit our website
  • Through business interactions, including meetings and events
  • From your company website or publicly available sources
  • Through cookies and analytics tools

We may also collect personal information from third-party sources, including:

  • Referees (e.g., during recruitment)
  • Business partners and service providers
  • Social media and networking platforms (e.g. LinkedIn, Facebook)
  • Public databases and directories
  • From business cards or event registrations

Unsolicited information

If we receive personal information that we did not solicit, we will determine whether it is necessary for our functions. If not, we will destroy or de-identify it, unless it is related to potential future employment, in which case it may be retained on our HR records.


Use and Disclosure of personal information

  • We may use or disclose your personal information:
  • For the primary purpose for which it was collected
  • For related secondary purposes you would reasonably expect
  • With your consent
  • Where required or authorised by law

Examples include:

  • Sending service updates or marketing materials
  • Engaging third-party service providers (e.g. IT, legal, HR, or cloud storage)
  • Responding to enquiries or complaints
  • Complying with regulatory or legal obligations

We take reasonable steps to ensure that third parties adhere to privacy obligations when handling your personal information.

Sensitive information

Sensitive information includes details such as:

  • Racial or ethnic origin
  • Political or religious beliefs
  • Union or professional membership
  • Criminal records
  • Health or biometric data

We only collect sensitive information:

  • With your consent
  • Where required by law
  • For purposes directly related to the primary purpose of collection

Data Security

We take reasonable steps to safeguard your personal information against:

  • Loss or misuse
  • Unauthorised access, alteration, or disclosure

Your information may be stored in physical files or on secure digital platforms. When your personal information is no longer required, we will destroy or permanently de-identify it, unless legally required to retain it.

Client-related records are generally retained for a minimum of seven (7) years.

Access to and correction of your Personal Information

You have the right to access and request correction of your personal information held by us, subject to some exceptions under the Privacy Act.

To request access or a correction, please contact:
Email: management@ignitedata.com.au

Requests must be made in writing. Identification may be required.

We aim to respond within a reasonable time (usually within 30 days).

Disclosure to Overseas Recipients

Your personal information may be stored or processed using certain third-party software and cloud-based service providers located outside Australia. We take reasonable steps to ensure such entities comply with Australian privacy laws

Cookies and Website Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to collect usage data, which helps us improve site performance and user experience.

This information may include:

  • IP addresses
  • Browser types
  • Pages visited and time spent

Complaints

If you have a complaint about how we handle your personal information, please contact:

Privacy Officer: management@ignitedata.com.au

We take privacy complaints seriously and aim to respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au Phone: 1300 363 992

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.